How do I order a filter?

How much will it cost?

At Vital Air, we utilize a flat rate pricing model that is based off of national data on standardized pricing. Because of this, you’ll know the cost for your repairs, service or replacement up front. We guarantee that we’ll do what it takes to get the job done right. Once we assess your individual situation, we can better assess the price associated with your specific needs.

How soon can you come out?

We understand the frustration associated with not having your heating and air running properly. We’ll do everything we can to ensure you’re back up and running as quickly as possible. The first step is contacting us to secure an appointment.

How long do repairs or new system installs take?

Most simple repairs can be done within a few hours. The majority of our new installations can be done within 1-2 days, depending on the complexity of your home and the system.

What are your payment methods? Do you offer financing?

We accept checks and major credit cards. We also have financing available with low monthly payments if you qualify.

Why do I hear the fan running on my AC but the air isn’t cold?

The part of your system that moves air is different than the part of the system that cools it. By completing a system diagnostic, our technician will be able to assess the cause and provide solutions to get your home comfortable again.

How long should my unit last?

An AC unit typically lasts between 10-15 years. Scheduled maintenance can help prolong your system’s life and help avoid unexpected and costly repairs.

Can I just replace the outdoor unit on an older system to save money?

While you can just replace the outdoor unit, our experience has shown us that it is best to replace both the indoor and outdoor units because the indoor unit usually fails shortly after the outdoor unit.

How do I select the right sized equipment?

The size of your equipment is determined by the “load” of your house which is determined with a load calculation. When replacing their system, many people want to simply use the same size as their previous system. However, this is not the most efficient way to select a new unit. You can start planning your new system by completing our self-service tool or contacting us. One of our highly skilled technicians will confirm the specifications to ensure the right system is installed for your unique situation.

How often should I have my system serviced?

From ACCA: The HVAC system is the single largest user of energy in your home, making it one of your biggest household expenditures. If it is not maintained in proper working order you will be sacrificing your indoor comfort while seeing increased power usage, and will likely incur higher repair costs and premature equipment replacement costs. That is why it is so important for you to utilize a quality contractor to regularly inspect and service your HVAC system.

Should I have my ducts cleaned?

This is a very common question. Sometimes duct cleaning can be an effective tool for improving your system’s performance but it is important to have a highly experienced and meticulous technician perform the work because when done incorrectly, it can dislodge debris into your home’s air.

How often should I change my air filter?

The general rule of thumb is once per month with a 1” filter. Some larger filters can last up to 12 months, so it is important to follow the manufacturer’s instructions on your system’s air filter.

Why should I switch to a high efficiency air filter?

High efficiency air filters allow better air flow,last longer, and better filter your air.

What should I do if someone in the home has allergies or asthma?

We offer a wide variety of air filtration and purification products that can help reduce particulates, allergens, and living organisms in the air. We’ve worked with countless customers to address specific allergy and air quality needs. Depending on your specific needs, we can customize a solution that provides your desired results.

How do I know if I have a gas or electric heating system?

Gas systems will always have a flue pipe (typically located on the indoor portion of the system). Electrical systems will typically have a large electrical wire running through it to supply power. Chances are if you have a gas bill, you’ll have a gas furnace. If you need help assessing whether your unit is gas or electric, we’d be happy to assist you.

How can I reduce my energy costs?

With the heating and air system being the largest consumer or energy in your home, your heating and cooling system are a great place to start. The components of a very efficient system are efficient equipment and duct work.

Does it save money to program my thermostat for different temperatures during the day?

It is generally recommended to only set your thermostat a few degrees off of your desired temperature during the day if no one is home for longer than 3-4 hours. This ensures that your system doesn’t need to work excessively to get back to your desired temperature when you are home.

Why does my home have a musty smell when the AC is running?

This usually means that your indoor coil is dirty and needs to be cleaned.

Why do I have water dripping from the vents in my home?

This usually means that your system is oversized for your home, so the system is able to get the temperature of your home cool but it is not running long enough to remove the moisture. Depending on the age of your system, you may want to consider having your system calibrations assessed or a dehumidifier installed.

What can I do to make it more comfortable in the winter and summer when the temperatures are most extreme?

You can decrease the load on your equipment by adding insulation, upgrading windows, installing thicker window treatments.

What sorts of tax credits are available for updating my system?

There are several incentives offered through the Department of Energy and your local power and gas company. We recommend looking at the websites for each of these groups to learn more.

Should I set my home’s thermostat for a specific temperature?

Energy Star recommends setting your thermostat at 68° in the winter and 72° in the summer if your home is well insulated, these temperatures tend to be comfortable, but everyone’s preferences are different.

What type of system do you recommend?

We use a protocol by ACCA called Manual S to determine which equipment works best for the individual situation. We find that Lennox offers the best range of products to address the variety of situations that may come up. If you’ve never had a load calculation completed for your home or have altered your home significantly, a load calculation is the only way to guarantee that you purchase a properly sized unit for your home. Our technicians are highly trained in prescribing the right system for your home and your needs.

What should I do if I smell gas?

If you smell gas, you should open your windows and doors to ventilate the area. Immediately call Atlanta Gas Light to report the possible leak at 877.427.4321. Once resolved, we can safely assess and service your system.
  • Image for Scientific Approach To Service

    Scientific Approach To Service

    Because we started as building science experts we approach each home’s repairs and replacements with the scientific precision of our patent pending process.

  • Image for Flat Rate Pricing

    Flat Rate Pricing

    We provide upfront pricing for repairs and replacements. There are no hidden costs or fees.

  • Image for Quality Assurance

    Quality Assurance

    We believe in doing the job the right way, rather than the fast or easy way.

  • Image for Fully Empowered Technicians

    Fully Empowered Technicians

    Our technicians undergo rigorous technical training and are fully empowered to solve your heating and air problems.

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